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London Captial CU - Loans Support Officer (Credit Control)

Job code:
Salary range: £13.42p per hour, (£26,518pa) reviewed annually plus up to 6% employers matching contribution to the employee’s personal pension
Job type: Full Time
Job sector: Credit Union
Telephone: Mr Martin Groombridge
Postal address: London Capital CU, Jeremy Hopgood Rooms,Caxton House,129 St John's Way, Islington
Postcode: N19 3RQ
Email address:
Closing date: 21/02/2018
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Main purpose and scope of the post

To ensure effective implementation of loans and credit control procedures.

Main duties & responsibilities       

  • Implement the bad debt recovery policy, particularly enforcement stages
  • apply the eligible deduction loans service procedures
  • apply for and enforce County Court Judgements & other legal actions
  • liaise with debt collection agencies to maximise recovery rates
  • actively trace borrowers in arrears who have changed address 
  • reschedule loans in accordance with policy to minimise cost of provisioning
  • assist members to find a way to make loan repayments
  • assist members facing difficulty in repaying their loan to the credit union
  • notify the line manager of any loans in arrears of particular concern
  • ensure that adequate provision for bad debt is made in the accounts
  • enter debt recovery actions on Curtains
  • to prepare accurate information for the monthly report to the Board on bad debt provisioning
  • assist the Supervisory Committee (internal audit) in their monitoring duties
  • train to act as a member of the loans panel
  • assist with member services functions as and when required
  • maintain good customer service.


For further information about this post, please contact Martin Groombridge, CEO.

To apply for this position you should submit a cover letter with a CV. The cover letter must clearly set out your experience and how you meet the criteria set out in the above person specification.

Please send to  Your application MUST be received not later than 9am on Wednesday 21st of February 2018.

Interview/selection is scheduled to take place on Wednesday 7th of March 2018.