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London Capital CU - 2 X Member Services & Support Officer

Job code:
Salary range: £11.08p per hour, plus up to 6% employers matching contribution to the employee’s personal pension or employers pension scheme
Job type: Full Time
Job sector: Credit Union
Telephone: Mr Martin Groombridge
Postal address: London Capital CU, Jeremy Hopgood Rooms,Caxton House,129 St John's Way, Islington
Postcode: N19 3RQ
Email address:
Closing date: 21/05/2018
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Main purpose and scope of the post

To assist in ensuring that all administrative tasks are carried out in a timely, accurate and efficient manner to ensure maximum member/customer satisfaction.         

Main duties & responsibilities       

  • Ensure  that members feel valued and welcome in dealings with the credit union.
  • Promote sales of membership, savings and loans products
  • Data entry on Curtains (payroll transactions, changes to payroll payments, savings deposits, savings withdrawals, activating new loans on Curtains)
  • Process new membership details on Curtains
  • Dealing with member enquiries by post telephone, email, and from website
  • Dealing with & processing share withdrawals
  • Ensure that suitable ID requirements are adequately maintained
  • Ensure effective record keeping by volunteers
  • Provide support, and training to volunteers
  • Assist supervisory committee in their monitoring duties
  • Undertake training as required.


To apply please send your CV with a cover letter. The cover letter should evidence how you meet the criteria of this role.

Applications should be sent by email to and cc’d to

Please Use subject heading ‘MSSO’

  • Closing date for applications 10am Monday 21st May 2018

 Interviews scheduled for Friday 1st of June 2018