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eXpresso - Understanding the Role of the Financial Ombudsman Service 11.00am

Start: 22nd February

Location: Webinar from your computer

Details

Forum Name

All

Meeting Type

eXpresso

Date

22nd February 2018

Time

11.00am

Address

Webinar at your desk

Room

n/a

Guest Speakers / Sessions

. Session Aim:  

      
  • This session aims to give an overview of the work and role of the Financial Ombudsman Service.
  • Who they are. What  they do.
  • How a complaint is handled once received. The simple Do’s and Don’ts of Complaint Handling.
  • A question and answer session at the end.

By the end of the session you will be able to:

      
  •   Understand the role of the Financial Ombudsman Service
  •   
  •   The importance of your credit union following the correct Complaints Process.
  •   
  •   The sharing of best practise.
  •   
  •   Be able to share this learning with other staff and volunteers.

The Financial Ombudsman Service wants to answer make this eXpresso interactive and would welcome any questions to prepare before the session.   Please send all questions to marcus.iles@abcul.org

 

 

Bookings

Please book your free place here

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