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HM Treasury - Public Financial Guidance

Response to the consultation

Credit unions are active in the fields of financial inclusion, financial education, budgeting support and the provision of generic money advice.  As such, credit unions have a particular insight into the needs of particular sections of society and some of the gaps in the provision of financial guidance and advice that currently exist.

From consultation with our members, we would make the following points in response to the consultation:

  • Lower income consumers have a need for financial support, generic money guidance and help with basic financial skills such as budgeting and dealing with debts.  The provision of this support is very patchy at present with agencies such as credit unions providing it in an ad hoc and informal way and without a great deal of co-ordination or support from above. We value the role of Money Advice Service at the national level in providing relevant resources and guidance via online and telephone channels but this is not effectively co-ordinated with local agencies working on this agenda and more could be achieved if it were.

  • Credit unions would like to see Money Advice Service play a stronger role in co-ordinating, facilitating and directly resourcing the provision of generic money guidance and support by agencies such as credit unions in the community and at the local level.  Credit unions currently offer these services free-of-charge in pursuit of their statutory object of “promoting thrift and the wise use of  money” but the activity implies a cost to their limited resources.

  • Our members agree that the Money Advice Service’s role in co-ordinating and funding debt advice is an invaluable contribution to ensuring that those who are in need of debt advice can get the support that they need.  However, we are concerned that the funding model for debt advice is not reflective of the real sources of debt problems as it is intended to be.  Currently FCA operates on a funding model which partly attributes costs on the basis of the proportion of the lending market and partly on the basis of levels of bad debt.  However, currently consumer credit lenders do not contribute and nor do other sources of debt problems such as utilities and other priority debts whose prominence among the over indebted has increased in recent years according to the research of Money Advice Trust, StepChange Debt Charity and Citizens Advice.  We believe a review of the funding of these services is overdue given that credit unions continue to pay while many more culpable lenders contribute nothing.

  • Our members also have concerns at the funding of Pensions Wise which, once again, makes assumptions based on credit unions’ status as deposit-takers which we would suggest are not appropriate since we do not think that credit unions are likely to benefit from the new pensions freedoms in the way that the FCA’s funding structure assumes.  It is unlikely that credit unions, in the vast majority of cases, will benefit directly from in flow of deposits as a result of pensions freedom in the way that other financial firms who are not required to contritbute will benefit. 

The PDF version of this response is available to download on the right-hand side.